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prioritisation 2 notes

Field notes tagged "prioritisation" — observations from the trenches.

Weighted scoring spreadsheet used to separate customer signal from noise and rank roadmap themes
Applied Strategy · · 6 min

Signal to Noise: The Spreadsheet That Changed What We Shipped

A Zendesk case study in customer feedback prioritization: how a simple weighted scorecard separated signal from noise, surfaced hidden issues, and changed the roadmap.

signal-to-noise customer-feedback-prioritization weighted-scoring prioritisation roadmap zendesk product-strategy
Brass balance scale with geometric blocks and weighted trade-offs representing nuanced prioritisation
Applied Strategy · · 9 min

Why Raw RICE Fails on Internal Platforms

RICE still works as a shared prioritisation language. On internal platforms, the failure starts when teams treat raw reach math as the answer instead of adding a domain-risk pass and documenting the rationale.

prioritisation rice internal-platforms product-strategy domain-driven-design kcs