Stop Measuring Engagement, Start Measuring Task Success
High engagement in a product employees have to use doesn't mean good UX. It means no alternative. Here's how to pick HEART categories that matter.
measurement 2 notes
Field notes tagged "measurement" — observations from the trenches.
The Loudest Request Is Rarely the Most Important
Product teams drown in feedback: tickets, sales calls, NPS, stakeholder opinions. Without a scoring system, the loudest voice wins. Here's what replaces gut feeling.